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Inbound call

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Inbound Recording
Danielle Frost
+1 (313) 555 0148 · new caller
00:42 Dearborn line
Desk AI, Receptionist
Answering as Northline Auto Spa

Live transcript

Call started 00:00
AI
Desk AI [warmly]
Thanks for calling Northline Auto Spa, this is the front desk. How can I help you today?
DF
Danielle
Hi, do you have anything open this week for a full detail on an SUV?
AI
Desk AI
We do. A full SUV detail runs about two hours. I have Tuesday at 2:30 or Thursday morning. Which works better?
DF
Danielle
Tuesday afternoon is perfect.
AI
Desk AI
Great, holding Tuesday 2:30pm for a full SUV detail. I will text the reminder to this number.
Full SUV detail, Tue 2:30pm
Held on the booking engine, reminder queued
Booking held

Live read

IntentBook appointment
SentimentPositive
ServiceSUV full detail
Booking confidence
Miss a call? It texts back.
If the line is ever busy or after hours, Desk sends an instant SMS and books from the thread.
Campaign, live

Estimate rebook

Search leads
Outbound Recording
Miller Auto Detailing
+1 (313) 555 0192 · warm lead
01:18 Quote sent 3d ago
Desk AI, Follow-up caller
Objective: rebook the estimate

Live transcript

Call started 00:00
AI
Desk AI [friendly]
Hi, this is the team at Northline following up on the detailing quote we sent over. Is now an alright time?
RM
Ray, Miller Auto
Yeah, I saw it. We were thinking about it but got busy.
AI
Desk AI
Totally understand. The quote is still good, and I can get you on the schedule so it does not slip. Would Thursday at 10 work for a first appointment?
RM
Ray, Miller Auto
Thursday at ten actually works.
AI
Desk AI
Perfect. Booking Thursday 10am and texting you the confirmation now. Thanks Ray.
Estimate rebooked, Thu 10:00am
Confirmation SMS sent, logged to the lead
Booked
Goal reachedBooked
Estimate rebook
Warm quotes, 3d no reply
Progress18 / 24 called
SB
Sunset Barbers
No-show recovery
next
CN
Cedar Nail Bar
Quote follow-up
queued
GC
GreenLeaf Cafe
Reactivation
queued
Call routing

Call flow

Northline main line
Incoming call
Telnyx number rings the Desk agent
27 today
AI greeting
"Thanks for calling Northline, how can I help?"
1
Book an appointment
Hands to the booking engine
2
Hours & location
Answered instantly
3
Talk to a person
Warm handoff
61%
Booked
Slot held, reminder queued, added to the route
Answered on the spot
Hours, address, pricing from the knowledge base
Handoff to Chatwoot
Live agent picks up with the full transcript
Most-taken path Menu branch After-hours calls route to text-back automatically
Tuesday, July 18

Good morning, Raed.

Search history
Calls handled today
184
+18% vs last Tuesday
71
Booked, 38% of calls
1:47
Avg handle time
23
After-hours captured

Call history

All 184 Inbound 128 Outbound 56 Booked 71 Handoffs 14
Export
CallerDirectionDurationOutcomeBooking valueTime
DF
Danielle Frost
+1 (313) 555 0148
Inbound 2:14 Booked, SUV detail $1802:41pm
MA
Miller Auto Detailing
+1 (313) 555 0192
Outbound 1:31 Rebooked estimate $3402:26pm
JT
Jordan Tam
+1 (734) 555 0107
Inbound 0:52 Handoff to human n/a2:09pm
SB
Sunset Barbers
+1 (313) 555 0164
Outbound 0:38 Text-back sent follow-up1:52pm
LC
Lena Cruz
+1 (313) 555 0175
Inbound 1:58 Booked, cut & color $1451:33pm
GC
GreenLeaf Cafe
+1 (248) 555 0130
Inbound 0:44 Answered, hours n/a12:58pm